Limited Warranty

What is covered by this Limited Warranty?

This Limited Warranty is provided by Omega Car Care. Subject to the below conditions, Omega Car Care warrants that any maintenance and repair services purchased through Omega Car Care (the "Services”) will be free from defects in materials supplied by Omega Car Care (for example parts used in the Services) and in the work performed by providers through by Omega Car Care platform.

The Limited Warranty does not cover incidental or consequential damages, except where such exclusion is prohibited by law.

Who is covered by this Limited Warranty?

This Limited Warranty extends to the original purchaser of the Services and is not transferable and does not extend to any person who may purchase the car after the Services were performed.

How long will coverage under this Limited Warranty last?

For most Services this Limited Warranty lasts for 12 months or 12,000 miles of use, whichever comes first, as measured from the date and odometer reading at the time the Services were provided (the "Warranty Period”). However, the Warranty Period for oil changes is 90 days or 3,000 miles, whichever comes first. If a part provided in the Services has a separate warranty that is longer than the Warranty Period, that longer warranty will apply to that part and this Limited Warranty will apply to the work performed by the provider.

What will Omega Car Care do if our Service is defective during the Warranty Period?

If either the materials provided or the work performed in the Services has a defect within the Warranty Period, we will, at our option either (1) retain a provider without charge to you to correct the defect including, if necessary, replacing any defective part(s) used in the Services, or (2) refund to you the full amount you paid for the Services. (Please note that we will refund only what you actually paid for the Service. Any promotion or discount used to reduce the amount paid for a Service will not be included in a refund provided under this Limited Warranty.)

What is not covered by this Limited Warranty?

This Limited Warranty will not apply:

To any work for which you have paid the provider directly, rather than making your payment through Omega Car Care;

To any work not scheduled and processed through Omega Car Care, including (i) any work performed by a provider originally introduced to you through Omega Car Care to the extent such work was not scheduled and processed through Omega Car Care, (ii) any work performed by any provider or other person not associated with Omega Car Care, and (iii) any work performed by you;

If the repaired vehicle has been damaged by abnormal use, misuse, neglect, accident or alteration;

To any work performed on a vehicle used commercially; and to any issues unrelated to the Services you purchased (for example, you purchase an oil change and your car leaks oil due to faulty engine seals or gaskets. The Limited Warranty would not apply to the engine oil leak.)

This Limited Warranty is entirely void if any parts not ordered through Omega Car Care are installed at your request by the provider.

How do you file a claim under this Limited Warranty?

To obtain service under this Limited Warranty email us at support@omegacarcare.com with the following information: 

Name: 
Repair Order/Invoice #: 
Provider Name: 
Time of Appointment: 
Repair Service: 
Current Mileage: 
Nature of problem: 
Documentation: Please attach all relevant documentation supporting your claim including photos or video of the problem occurring with your vehicle. Please note, however, that attempting to fix the problem or touching the work performed by Omega Car Care will immediately void your Limited Warranty. 

Required Photos:

1. Proof of Purchase

2. License Plate and VIN

3. Odometer

4. Registration

5. Damaged or defective vehicle area